Edelman

Returns Policy

Edelman has been committed to exceptional customer service for over 60 years. We understand that you may need to return an item for a variety of reasons and have detailed our return policies below. 

  • All returned items must be in resalable condition, free from scratches and defects, and in all of the original product packaging.

  • There cannot be any writing on the original product packaging.

  • Products must be returned or exchanged within 30 days of receipt.

  • All returns must be over $15 in value.

  • Defective items can only be exchanged for the same product.

  • Items that are not marked as "Stock" on the website are Special Order only and cannot be returned.    

To request a Return Goods Authorization (RGA), please contact us or call Customer Service at (216) 591-0150

Restock Fees

All returned merchandise is subject to a 25% restock fee unless defective or shipped incorrectly.  Specials orders are not returnable.  The customer is responsible for the return freight on stock merchandise.  Clearance and showroom “Sale” merchandise is “Final Sale” and not returnable unless defective. Due to the nature of clearance sales we may not be able to offer a replacement on a defective clearance item.

Cancellations or Changes to an Order that has not Shipped

An order may be cancelled or changed prior to processing for shipment, excluding Special Orders.  Call Customer Service (216) 591-0150 to determine the order status.  Once an item has been processed for shipment, it is non-cancellable.  The return policy will apply.

Shipping Damages, Shipping Errors and Shortages

All responsibility and risk of loss transfers to the buyer after a package is delivered.  If "signature required" is not specifically requested, we are not responsible for packages reported lost or stolen that show “Delivered” by the delivering carrier.

When receiving merchandise via Common Carrier, inspect all boxes carefully.  If a box is torn or damaged, open the box immediately and inspect the merchandise in front of the driver.  If the merchandise is damaged, do not accept the merchandise.  Sign the bill of lading “Refused due to damage”.  Call Edelman customer service at (216) 591-0150 to notify us.  We can replace the damaged merchandise at no charge or issue a full refund.       

Concealed Damage

When receiving merchandise that was shipped via Common Carrier, you must inspect the merchandise for concealed damage or sign the bill of lading “Subject to Inspection”.  If concealed damage is found after delivery, you must file a claim directly with the Carrier within 24 hours of receipt of merchandise.  DO NOT DISCARD the damaged material. Once reported, the damaged material is the property of the carrier and they have 30 days to decide if they wish to inspect, pick-up or discard the material.  Keep all original packaging material.

Shortage on Delivery

Carefully check your merchandise against the packing list to insure that you received all of the items listed.  If there are any shortages, you must notify us within 3 business days.  We will promptly credit your account or ship the merchandise no charge at our expense.

Shipping Errors

You have three (3) business days to report a shipping error upon receipt of merchandise.

  1. Contact us for a Return Goods Authorization (RGA).
  2. We will ship you the correct item at our expense.
  3. You will be billed for the new item. Upon receipt of the incorrect item, we will credit your account for the cost of the item and the return shipping expense.

How to Return an Item

Follow these simple instructions to return your item.

  1. Contact customer service by telephone or contact form to receive a Return Goods Authorization number (RGA). Once you have set up your return, you will be emailed an RGA number and the return shipping address within 3 business days. 
  2. Your package must contain all of the original packing materials, manuals and accessories. Include the Return Goods Authorization (RGA) number on the outside of the mailing box so that we can issue a refund. 
  3. Return the item via UPS or insured parcel post for proof of delivery. Make sure that items are packed securely to avoid damage during shipment. 
  4. If an item is returned and it is not eligible for a refund, we will advise you and you may have the item returned to you at your expense. If we don’t hear from you within 30 days of notification, the merchandise will be deemed abandoned.

How We Issue Refunds

  • Once an item is received by edelmanhome.com and processed for a refund, we will notify you via email. All returns require a Return Goods Authorization (RGA) number.  It is important to include the RGA number on the exterior mailing package in order to receive a timely refund.

  • You are responsible for return freight charges unless we made a shipping error or the item received was defective.  In that case, we will refund all standard freight charges.

  • We are not responsible for labor costs due to the installation of wrong or defective parts.

  • Please allow 14 to 21 days for us to process the return. Refunds will be credited to the original purchasing credit card. If you paid via check, please allow an additional 7 -14 days for delivery of the check via USPS.

Defective Merchandise

All of our products are covered by the manufacturer’s warranty.  

  • If an item is found to be defective within 60 days of delivery and prior to installation, you can follow our normal returns process and receive a replacement product. You will be billed for the replacement merchandise, and receive credit when the defective item is returned to us.  

  • If an item is found to be defective after installation, refer the manufacturer’s warranty for filing a claim.  If you need help contacting a manufacturer, let us know and we will be happy to assist you.

  • To process a claim for defective merchandise, you may be required to provide digital pictures to forward to the manufacturer.

  • We are not responsible for any labor, consequential damage, or other installation expenses.